Garage door cable snapped or came off
A cable slips off its drum when it goes slack: a spring broke or the door snagged going down. Snapped ones had rusted or frayed. Last, a worn drum or bracket.
What to do right now
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Step 1 Unplug the opener so the door can’t run with one cable off. - Step 2 Keep your hands off the cable, the drum up top and the corner bracket.
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Step 3 From a few feet back, look at the spring above the door for a gap. - Step 4 If the car is inside, leave it there, and keep everyone clear of the door.
Likely causes
- Spring broke first The cable went slack and slipped off its drum when the spring let go. from$249
- Door caught going down It snagged in the track, the opener kept going and the cable unwound. from$219
- Rusted or frayed cable Strands broke one by one near the bottom bracket until the cable gave. from$219
- Worn drum or bracket A cracked drum or a rusted bottom bracket let the cable loose. from$219
You’ll know the exact price at the door, before work begins.
When to call us
Call when you see a loose or broken cable, even if the door looks level. It’s a job for us, not a ladder. Saturdays and Sundays too, 7 AM to 9 PM.
Common questions
Is it safe to run the door with a cable off?
No. With one cable out, the other side carries the whole door, and it can twist in the tracks or drop. Unplug the opener, keep the car and everyone clear, and call (925) 351-0800.
What does garage door cable repair cost?
Cable repair starts at $219 with the door set back on its tracks, the cables reset and a test run. New cables or drums raise it, and so does a broken spring if that’s what let the cable go.