Garage door off track or crooked
A crooked door usually means a lift cable snapped or slipped on one side. Next come a bump from a car, worn rollers that jumped the track, and a bent track.
What to do right now
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Step 1 Unplug the opener at the ceiling so nobody can run the door. - Step 2 Leave the door where it stopped. Pushing it back can twist the sections.
- Step 3 Kids, pets and cars stay out of the doorway until a tech has fixed it.
- Step 4 Note which side hangs lower. The tech will ask when you call.
Likely causes
- Snapped or slipped cable One bottom corner sits low, with a cable hanging beside it. from$219
- Hit by a car Rollers popped out of the track after a bumper or a bin hit the door. from$219
- Worn-out rollers Old rollers wobble, then jump the track as the door moves. from$259
- Bent or loose track The track bows in, or pulls away from the wall at a bracket. from$219
You’ll know the exact price at the door, before work begins.
When to call us
Call as soon as you see it. A door out of its track carries its weight unevenly and can come down, so leave it to a tech. Every day, 7 AM to 9 PM.
Common questions
Can I fix an off-track door myself?
Please leave it for us. Springs and cables still hold the door under high tension, and a crooked door can shift or drop mid-repair. Unplug the opener, keep the doorway clear and call (925) 351-0800.
What does off-track garage door repair cost?
Off-track repair starts at $219. That covers setting the door back in its tracks, resetting the cables and a test run. New cables, a bent section of track or worn rollers raise it.